I received a $20 off coupon with no minimum at Sunglass Hut that expired at the end of July. The other day while Jennifer was waiting at Picture People I wandered into Sunglass Hut to look around. I tried on the Oakley Gascans and really liked them. They’re relatively inexpensive and I like the style. I plopped down my coupon and walked away with a shiny new pair like the ones in the picture. I also got a free sunglass care kit thanks to a sunglasshut.com coupon.
A couple days later Jennifer and I took Jacob out to San Francisco for a picnic at Golden Gate Park. We had a great time, but toward the end of the day the sides of my head and the tops of my ears were in serious pain from the new sunglasses. Being a solid piece of plastic, I figured I was forced to return them. I explained the situation to the employee at Sunglass Hut and to my surprise, he said it’s no problem to make adjustments on these sunglasses. I admit I still didn’t believe him until he plopped them down on a little heat-gun type thing and sure enough, the plastic was soft enough to adjust after a few seconds under the heat. I had no idea they could custom fit plastic sunglasses! Top that with the Sunglass Hut 30-day return policy and their “if you break or scratch them, we’ll sell you another pair at 50% off” deal and I’m a customer for life. Oakley price controls their sunglasses so the only thing that sets a dealer apart is service. In my opinion, Sunglass Hut goes above and beyond with their customer friendly policies.
