Sunglass Hut – Oakley Gascan
Matt | July 9, 2008
I received a $20 off coupon with no minimum at Sunglass Hut that expired at the end of July. The other day while Jennifer was waiting at Picture People I wandered into Sunglass Hut to look around. I tried on the Oakley Gascans and really liked them. They’re relatively inexpensive and I like the style. I plopped down my coupon and walked away with a shiny new pair like the ones in the picture. I also got a free sunglass care kit thanks to a sunglasshut.com coupon.
A couple days later Jennifer and I took Jacob out to San Francisco for a picnic at Golden Gate Park. We had a great time, but toward the end of the day the sides of my head and the tops of my ears were in serious pain from the new sunglasses. Being a solid piece of plastic, I figured I was forced to return them. I explained the situation to the employee at Sunglass Hut and to my surprise, he said it’s no problem to make adjustments on these sunglasses. I admit I still didn’t believe him until he plopped them down on a little heat-gun type thing and sure enough, the plastic was soft enough to adjust after a few seconds under the heat. I had no idea they could custom fit plastic sunglasses! Top that with the Sunglass Hut 30-day return policy and their “if you break or scratch them, we’ll sell you another pair at 50% off” deal and I’m a customer for life. Oakley price controls their sunglasses so the only thing that sets a dealer apart is service. In my opinion, Sunglass Hut goes above and beyond with their customer friendly policies.
I’ve heard that they have extended their return guarantee to 90 days. Even better!
I’ve heard nothing but great things about Sunglass Hut and their return policies and customer service. I hear about all of their customer service, but not so much about their prices. If you don’t mind me asking, how much were the glasses you have showing on this post?